Technical Help

This page is designed to help you if you are having trouble using the Garden Planning Tool on your computer.
Please follow the suggested steps in order. If you still experience problems, or wish to have a personal response, then please use the form at the bottom of this page. We will do everything we can to help you.

Problem Types and Solutions

Placing a tick in the check-box for each step will help us know what you have tried:

Problems Logging On

Have you checked that your password is correct by using our Password Reminder page?
Have you checked that your browser allows cookies (small files on your computer that most websites use)?

• Internet Explorer 6 or 7: Click Tools > Internet Options > Privacy tab and make sure that the level is set to Medium or lower. Alternatively you can use the Sites button, then add in www.growveg.com, click Allow and then OK twice.
• Firefox: Click Tools > Options > Privacy (at the top) and make sure that there is a tick for Accept Cookies from Sites.
• Safari: Click Safari > Preferences > Security (at the top) and make sure that Accept Cookies is set to Always or Only from sites you navigate to.

Problems Launching the Garden Planning Tool

Have you cleared out your Temporary Internet Files?

• Internet Explorer 7: Click Tools > Internet Options > click the Delete button (under Browsing History), then click Delete All, then Yes.
• Internet Explorer 6: Click Tools > Internet Options > click the Delete Files button, tick 'Delete all offline content' and click OK.
• Firefox: Click Tools > Clear Private Data, then make sure that 'Cache' is ticked and click Clear Private Data Now.
• Safari: Click Safari > Empty Cache and then click the Empty button.

Have you closed all windows of your browser and then restarted it? Alternatively, to be fully sure, you can restart your computer.
Have you tried starting the Garden Planning Tool in the same browser window? On the GrowVeg.com Members' Area page, use the 'Clicking Here' link under the 'Start Garden Planning Tool' button.
Have you tried using a different internet browser? For example, try downloading and installing the free Firefox browser from www.mozilla.com, then using it to view GrowVeg.com.

Request Help

Please tick the boxes above to indicate what steps you have tried and then give us as much information as possible:

Your Name:
Email Address:
Please give your GrowVeg.com username if you have one:
Username:
Computer Operating System:	Please Select... Windows Vista Windows XP Windows - other Apple Mac OS X Leopard (10.5) Apple Mac OS X Tiger (10.4) Apple Mac OS X earlier Apple Mac - earlier than OS X Linux (please state variety below) Other (please give details) Not sure
Internet Connection Type:	Please Select... Broadband Broadband - wireless connection Work Network Dial-up Not sure
Internet Browser:	Please Select... Internet Explorer 7 Internet Explorer 6 Internet Explorer 5 or earlier Firefox 2 Firefox 1 Opera Safari Other Not sure
Please describe the problem and what you have already tried (including any error messages you may have received). Giving the date and time will help us trace any error messages.
Date and Time:
Problem:
Tick if GrowVeg.com can call you to help resolve this problem (if ticked please fill in information below). It will be helpful if you can have access to your computer near the phone.
Phone Number (and country):
Time to call (and time zone):