Technical Help
This page is designed to help you if you are having trouble using the Garden Planner on your computer.
Please follow the suggested steps in order. If you still experience problems, or wish to have a personal response, then please use the form at the bottom of this page. We will do everything we can to help you.
Problem Types and Solutions
Placing a tick in the check-box for each step will help us know what you have tried:
Problems Logging On
Have you checked that your password is correct by entering your email into the Garden Planner login box and clicking 'Forgotten Password?' to have a reminder email sent?
Problems Launching the Garden Planner
Have you cleared out your Temporary Internet Files?
- Internet Explorer 8: Click Tools > Internet Options > click the Delete button (under Browsing History), then ensure that 'Temporary Internet Files' are selected and click Delete.
- Internet Explorer 7: Click Tools > Internet Options > click the Delete button (under Browsing History), then click Delete Files, then Yes.
- Internet Explorer 6: Click Tools > Internet Options > click the Delete Files button, tick 'Delete all offline content' and click OK.
- Firefox: Click Tools > Clear Recent History, select 'Everything' for the time range to clear, then make sure that 'Cache' is ticked in the details section and click Clear Now.
- Safari: Click Safari > Empty Cache and then click the Empty button.
- Google Chrome: Click the Spanner button (or Chrome > Preferences on Mac) > Options > 'Under the Bonnet' tab, then click the 'Clear browsing data' button. Ensure that 'Empty the cache' is selected and click the 'Clear browsing data' button.
Have you closed all windows of your browser and then restarted it? Alternatively, to be fully sure, you can restart your computer.
Have you tried starting the Garden Planner in the same browser window? Click here to launch the Garden Planner in this browser window.
Have you tried using a different internet browser? For example, try downloading and installing the free Firefox browser from www.mozilla.com, then using it to view GrowVeg.com.
Request Help
Please tick the boxes above to indicate what steps you have tried and then give us as much information as possible:
Other Help
If you do not have a technical enquiry, please consider using:
We always strive to give the best possible customer service and to respond to queries within 1 to 2 business days. Occasionally during very busy periods it may take longer for us to get back to you - please be patient.
Thanks!