Technical Help

This page is designed to help you if you are having trouble using the Garden Planner on your computer.
Please follow the suggested steps in order. If you still experience problems, or wish to have a personal response, then please use the form at the bottom of this page. We will do everything we can to help you.

Problem Types and Solutions

Placing a tick in the check-box for each step will help us know what you have tried:

Problems Logging On

Have you checked that your password is correct by entering your email into the Garden Planner login box and clicking 'Forgotten Password?' to have a reminder email sent?

Problems Launching the Garden Planner

Have you cleared out your Temporary Internet Files?

• Internet Explorer 8: Click Tools > Internet Options > click the Delete button (under Browsing History), then ensure that 'Temporary Internet Files' are selected and click Delete.
• Internet Explorer 7: Click Tools > Internet Options > click the Delete button (under Browsing History), then click Delete Files, then Yes.
• Internet Explorer 6: Click Tools > Internet Options > click the Delete Files button, tick 'Delete all offline content' and click OK.
• Firefox: Click Tools > Clear Recent History, select 'Everything' for the time range to clear, then make sure that 'Cache' is ticked in the details section and click Clear Now.
• Safari: Click Safari > Empty Cache and then click the Empty button.
• Google Chrome: Click the Spanner button (or Chrome > Preferences on Mac) > Options > 'Under the Bonnet' tab, then click the 'Clear browsing data' button. Ensure that 'Empty the cache' is selected and click the 'Clear browsing data' button.

Have you closed all windows of your browser and then restarted it? Alternatively, to be fully sure, you can restart your computer.
Have you tried starting the Garden Planner in the same browser window? Click here to launch the Garden Planner in this browser window.
Have you tried using a different internet browser? For example, try downloading and installing the free Firefox browser from www.mozilla.com, then using it to view GrowVeg.com.

Request Help

Please tick the boxes above to indicate what steps you have tried and then give us as much information as possible:

Your Name:
Email Address:
Computer Operating System:	Please Select... Windows 7 Windows Vista Windows XP Windows - other Apple Mac OS X Snow Leopard (10.6) Apple Mac OS X Leopard (10.5) Apple Mac OS X Tiger (10.4) Apple Mac OS X earlier Apple Mac - earlier than OS X Linux (please state variety below) Other (please give details) Not sure
Internet Connection Type:	Please Select... Broadband Broadband - wireless connection Work Network Dial-up Not sure
Internet Browser:	Please Select... Internet Explorer 8 Internet Explorer 7 Internet Explorer 6 Internet Explorer 5 or earlier Firefox 3 Firefox 2 Firefox 1 Google Chrome Safari Opera Other Not sure
Please describe the problem and what you have already tried (including any error messages you may have received). Giving the date and time will help us trace any error messages.
Date and Time:
Problem:
Tick if GrowVeg.com can call you to help resolve this problem (if ticked please fill in information below). It will be helpful if you can have access to your computer near the phone.
Phone Number (and country):
Time to call (and time zone):